About Us:
Titan Solar Power is disrupting the solar industry through speed, integrity, and excellence. As the nation's "Top Rooftop Solar Contractor”, we pursue greatness in all we do. Our commitment to our values goes further than a quality system on a roof; it’s a culture of dedication, community and giving.
* No. 1 Rooftop Solar Contractor, 2018, 2019 and 2021; No. 1 Residential Solar Contractor, 2021; SolarPower World’s Top Solar Contractors List
Do you want a career with purpose, a workplace with perks, and an environment of growth? Apply today to grow with us!
Titan Solar Power is currently seeking an experienced and driven bilingual Customer Service Representative to join our team.
Summary:
We are in search of a bilingual Customer Service Representative (Spanish) who will be directly responsible for providing an excellent customer experience while answering general customer inquiries pertaining to the solar system. Our Ideal candidate is fluent in Spanish (speaking, writing, and reading), and is motivated to provide support to our English and Spanish speaking customer's.
Responsibilities:
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Becoming a knowledgeable expert in all aspects of the solar process, products, and systems
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Answering general customer inquiries via phone and email surrounding system performance, billing, etc.
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Scheduling and dispatching applicable Titan personnel to complete on-site troubleshooting
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Properly documenting all verbal and digital correspondence relevant to the customers account in our project management tracking system (NetSuite).
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Accomplishing daily, weekly and monthly inbound/ outbound call goals, as decided by management
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Storing and maintaining paper and electronic files
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Provide administrative and event support
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Perform data entry of project requests, updating project database, and documentation, quickly and accurately
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Provide overall administrative support
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Request and check status of inspection
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Be comfortable with receiving inbound and making outbound calls relative to project status
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Other duties, as required
Education & Qualifications:
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High school diploma or equivalent
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1-2 years of experience in a call center
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MUST be fluent in Spanish & English (speaking, reading, and writing)
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Excellent communication skills in both Spanish & English
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Exceptional attention to detail
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Entrepreneurial mindset with a strong work ethic
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Problem-solving skills and the ability to multitask are key.
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Ability to communicate information professionally and accurately
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Organization and case management
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Ability to maintain a measure of control and poise in a conversation
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Ability to handle escalated situations requiring sensitivity and responsiveness to customer concerns
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Ability to navigate and utilize online monitoring and troubleshooting resources
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Ability to understand and explain the solar process effectively
Physical Requirements:
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Alternate sitting or standing at will
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Crouching or bending
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Ability to lift up to 15 pounds
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Able to travel up to 15% of the time
Compensation & Benefits Offered:
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Competitive Compensation
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Paid training
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$20 Monthly Technology Stipend
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Comprehensive Health, Dental, Vision, and Life Insurance
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PTO & Sick Time (up to 3 weeks year one)
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Generous 401k
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HSA- Health Savings Account
Applicants must be authorized to work in the U.S.
Titan Solar Power is committed to fostering an inclusive and diverse work environment. We strictly adhere to applicable laws, ensuring that no discrimination occurs against any job applicant or employee based on any legally-recognized factors, which include, but are not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, national origin or ancestry, citizenship status, physical or mental disability, or any other consideration protected by federal, state, or local law.
