Event Support

Event Support Representatives provide customer service & on-site supervision of client events taking place at Shelby Farms Park venues.

Position Summary

Duties + Areas of Responsibility

• Open and secure facility before and after events

• Direct and coordinate activities with food service and other vendors

• Oversee basic needs & requests of the client during an event

• Set-up and break down chairs, tables, stages, audio-visual and other equipment in accordance with client contract requirements

• Explain & uphold policies and procedures for use of the facility

• Respond to emergency situations by determining and implementing appropriate procedures

• Inspect facility before, during and after function for cleanliness and safety, touch up areas as needed

• Produce event reports, noting any significant problems

• Work within reservation software to review information and book new clients

• Answer phones & take detailed messages for Staff within reservation software

• Assist with additional events and S+E special projects, as needed

• Enthusiastic, dependable, self-motivated and self-aware

• Demonstrates values of teamwork, accountability, authenticity, and learning

• Knowledgeable of event operations

• Ability to set-up and troubleshoot basic audio-visual equipment

• Excellent customer service and communication skills

• Ability to deal patiently with problems and complaints, and resolve conflicts in a professional tactful manner

• Ability to remain courteous when faced with difficult situations / people

• Organized and attention to details

Physical Requirements

• Physical ability to perform tasks outside in extreme conditions (heat, cold, inclement weather)

• Must be able to sit and/or stand for extended periods

• Must be able to lift up to 30 pounds at times

Company Summary

About Shelby Farms Park
At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban parks in the country.  The Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the FedEx Event Center, a water play sprayground, an outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more. 

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby  Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for each and every resident of the Memphis area.

SFPC is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.