POSITION SUMMARY: 

As a Starbucks barista, you’ll create the Starbucks Experience for Odysea Aquarium guests through excellent service and expertly crafted products. You’ll be in an energetic environment where you’ll have the ability to master your food & beverage craft, work alongside friends and meet new people every day. A cup of coffee and a smile can go a long way, and we believe our baristas have the power to be the best moment in each guest’s day. True to Our Mission & Values, working together we can inspire and nurture the human spirit – one person, one cup and one visit at a time.  

MAJOR DUTIES AND RESPONSIBILITIES: 

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, store safety, and security.
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication.
• Prepare food and beverages to standard recipes or customized for guests, including recipe changes such as temperature, the quantity of ingredients, or substituted ingredients.
• Available to perform many different tasks within the store during each shift. 

• Excellent customer service skills.
• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.
• Previous cash-handling experience is preferred but not required.

PHYSICAL AND MEDICAL REQUIREMENTS: 

• In good health and capable of performing strenuous and/or heavy physical labor.
• No history of allergy-related to animals or plants, which might interfere with the ability to work.
• The employee must be able to occasionally lift or move, carry, push, or pull up to 50 lbs. 
• Ability to stand for long periods, as well as walk. 
• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl. 
• Required to frequently talk and hear. 
• No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with the ability to work. 
• Must be able to take directional cues directly or indirectly.  
• Ability to work in an environment that may be loud at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Must exemplify the core fundamentals of the Employee Promise, which states: 

• I am empowered to take ownership of any opportunity to exceed expectations.  
• I anticipate guest needs and pay attention to the details. 
• I treat all internal and external customers with respect.  
• I am on stage! (Smile)  
• I have an attitude of gratitude.  
• I get it right the first time. 
• I display actions that are moral and ethical. 
• I always provide alternative solutions.  
• I am committed to learning every aspect of our product and services.  
• I use the 10/5 rule, at 10 feet I acknowledge my guest’s presence with a smile, and at 5 feet. I greet them with a courteous word.                   
• I use name recognition at every opportunity.  
• I take personal responsibility for our surroundings.  
• I am accountable for my tools and resources.  
• I value the contribution of every team member.