JOB OVERVIEW

Prospect Park Alliance’s Visitor Services division creates exceptional visitor experiences at various Parks venues and concession locations, generating revenue to help support the care and stewardship of the Park. We are seeking a Manager, Concessions to oversee partnerships with concessionaires and vendors in the food and beverage program at locations including but not limited to: the LeFrak Center, Lark at the Park, Smorgasburg, Winner, and mobile food carts/trucks. The person in this role provides support for these businesses in the park, including monitoring contract requirements, as well as providing general administrative and fiscal support for the daily operations of the department. Reporting directly to the VP, Visitor Experience, this position also monitors developments in visitor experience at Prospect Park and will support in identifying opportunities for expanding and diversifying the Alliance’s earned revenues. 

ESSENTIAL JOB FUNCTIONS / KEY JOB OUTCOMES

Concessions Operations

• Oversee relationships with food and beverage vendors and ensure that all concession facilities and operations are properly run, maintained, and provide an excellent customer experience. 
• Support concessionaires’ and vendors for their contract periods including monitoring contract requirements, collaborating on marketing and promotion, assisting with security, deliveries, and other concerns as needed
• Coordinate the identification and approval of new concessions and vendors by distributing RFPs, managing interview and award process to identify winning bids, and finalizing permits. 
• Collaborate on maintenance and repairs for concessions facilities; coordinate with external vendors as needed for building systems maintenance and repairs ensuring they are done in accordance with historic preservation standards. 
• Coordinate with NYC Parks Department and Health Department to ensure that all Park concessions,  including sub-licensed vendors, have proper and up-to-date licenses and permits and follow NYC Parks Department policies and rules.
• Collaborate on oversight of operations and visitor experience at the LeFrak Center and other venues as needed 

Finance & Data Analysis

•   Track revenue and spending in the Concessions budget in collaboration with senior staff and the Finance team
• Collect and record payments from concessionaires and prepare income reports for Rentals and Concessions deposits, including Carousel income
• Manage and monitor Concessions-related accounts receivable in accordance with contract terms. 
• Assist with creation of monthly reports for revenue, receivables, and incoming commissions from vendors for the space rentals operation

                                                            Performs other job-related duties and functions as assigned

EDUCATION & EXPERIENCE

• Associates or Bachelor’s degree in Business Management, Hospitality or other relevant discipline 
• At least 3 - 5 years’ experience in a managerial role in Hospitality, Retail, Visitor Engagement, or Business Development with a focus in Operations, Finance, or Project Management
• A valid/unexpired NYS Driver’s License

COMPETENCIES (Knowledge, Skills & Personal Attributes)

• Passion for the Alliance Mission & Core Values: A passion for public parks and environmental conservation combined with a commitment to treating others with respect, appreciating individual differences and embracing the values of diversity, equity and inclusion.   
• Ethics & Integrity: Earns the trust and respect of others through a consistent commitment to integrity, honesty and professionalism in all interactions.
• Customer Service: Exhibits a strong commitment to delivering excellent and responsive service to internal and external stakeholders.
• Relationship Building: A natural relationship builder, highly interpersonal with the capacity to work and think strategically and build constructive and positive working relationships with both internal and external stakeholders characterized by a high level of acceptance, cooperation and mutual respect.
• Results & Impact Focus: Ability to set priorities, meet deadlines and be highly motivated to consistently produce high quality work and achieve desired outcomes and results.
• Organization & Accountability: Meticulously well-organized with diligent attention to detail, ability to set priorities, meet deadlines and takes pride in consistently producing accurate, timely and quality work products with minimal supervision. 
• Communication Skills: Ability to convey concepts in writing or verbally and make presentations in a clear, culturally competent and understandable manner. Demonstrates effective listening skills and openness to other people’s ideas and suggestions.
• Collaboration & Teamwork: Committed to working in collaboration with others, promoting cooperation and commitment to others and being a positive team contributor. 
• Self-Management & Teamwork: Ability to work independently or as a member of the team, ability to be detailed-oriented, and ability to manage stress effectively in a fast-pace environment
• Technology: Proficient with automated technologies that support area of responsibility including G-Suite and Microsoft Office Suite.

COMPENSATION + BENEFIT DETAILS

• Job Grade: 4- Managerial & Technical
• Salary Range:  $67,000 - $72,000 
• Work Hours: 35-40 hours per week, minimum
• FLSA Status: Exempt
• The Alliance offers a comprehensive benefits package including: 
• Medical, Dental, Vision 
• Supplemental Options: AFLAC, Flexible Spending Account, Dependent Care FSA + Commuter Benefits, Pet Insurance
• 403b Contributions + 2% Employer Contributions

*Salary offered will be based on a number of factors, including job-related knowledge, skills, and experience

WORKING CONDITIONS & PHYSICAL DEMANDS

• Work is normally performed in an interior office setting which does not subject the employee to any  hazardous or unusual elements 
• Requires operating a motor vehicle, and use of a desktop, laptop or video display terminal 
• Requires routine physical movements with limited physical exertion (moderate need to lift, push, pull, carry, etc. up to 50 lbs.); may require special safety precautions, such as working around moving parts and/or machines
• Requires communicating information with co-workers, stakeholders and/or the public; reading correspondence, instructions and/or technical documents; writing correspondence and/or reports and filling in form
• Travel to various locations in the park as needed to carry out duties 

Diversity Makes Us Stronger Together: Prospect Park Alliance serves park users of all socio-economic and cultural backgrounds and strives to reflect this diversity throughout our operations and in our leadership, staff, stakeholders and supporters. We know that by creating an equitable and inclusive workplace built on mutual respect and the appreciation of difference, our employees will feel safe to express themselves, voice their opinions and work together to find common ground and solutions. Integral to this vision is our longstanding commitment to provide equal employment opportunity for all employees and applicants for employment.