Tulsa Zoo Management, Inc.

 Position Summary:

Essential Duties and Responsibilities:

• Provides unique, interactive, and educational experiences for zoo visitors through approved and prepared topics, concepts, and messages from the Education Department.
• Initiates visitor interactions and answers visitor questions.
• Creates a friendly and inviting atmosphere for zoo visitors.
• Staffs interpretive stations within assigned areas of the zoo.
• Provides excellent customer service interactions.
• Leads presentations outside of animal exhibits and during animal demonstrations as scheduled.
• Guides tours of zoo areas, as scheduled.
• Ensures visitor safety through practicing professional zoo-visit management, enforcing all policies, and maintaining order at all times.
• Handles animals in the Education ambassador animal collection in both public and non-public situations.
• Works cooperatively with other TZMI departments.
• Assists other divisions of the Education Department as assigned.
• Stays current with information and skills pertaining to the Tulsa Zoo, education, the environment, animals, and any other field pertinent to this position.
• May assist with daily operation of the Nature Exchange, including opening and closing procedures, interacting with traders, managing inventory and managing the facility.
• May help maintain the Nature Exchange trader database.
• Delivers a high level of guest service to traders and their families at the Nature Exchange and Nature Experience. Provides unique, interactive, and interpretive educational experiences for program participants and zoo visitors.
• May provide assistance with the non-living collections as needed.

Supervisory Responsibilities:

• We are enthusiastically committed to be part of the Tulsa Zoo community.
• We will all work together as one Zoo Team to support the Zoo’s mission.
• We will value and appreciate everyone and create a safe, understanding, and welcoming environment for all.
• We will all be accountable for achieving excellence.
• We will earn the trust of one another, acting honestly and treating each other with respect.

Qualifications

• High school or college experience in a related topic preferred.
• Six months related experience in customer service or an interpretive education setting preferred.

• Ability to read and interpret documents such as maps, safety rules, instructions, policies, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak English understandably before guests, employees of TZMI, and the general public.
• Ability to project a strong speaking voice.

• Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of American money.

• Microsoft Office – including Word, Excel, and PowerPoint (or Prezi).
• Internet Browser(s)- Explorer, Chrome, Safari, etc.
• Apple and Samsung tablets.