Position:  Customer Success Representative - Living Environments
Location:  Minneapolis, MN
Job Id:  144-1
# of Openings:  1
                                                   Customer Success Representative - Living Environments

Kipsu is designed for service teams to connect in-the-moment with their customer, unearth organic feedback (both positive and constructive), and better understand resident satisfaction before it appears in surveys and is no longer addressable. Kipsu has established history in the hospitality industry and is at the beginning of their journey of entering into the residential housing space.

THE OPPORTUNITY
Kipsu is seeking a Customer Success Representative to join our Living Environments team who is ready to roll up their sleeves and join a scrappy, not-yet-totally defined team with big goals and energy to match. This role is a hugely important part of our investment into moving from our established space of hospitality to our next emerging market: Residential Housing. 

No role on the team is contained to one lane- everyone on the team touches the full cycle of the customer from beginning to end and shares in the ownership of that relationship. The role, however, will focus on providing our rapidly expanding customer base with white glove service. We go above and beyond to help our customers launch and be successful with Kipsu, taking pride in making things easy for each and every one of our users. This role will help onboard and launch new teams as well as drive adoption and brand loyalty among an already existing portfolio of customers.

Kipsu is welcoming of all backgrounds. Applicants and team members at Kipsu are treated without regard to their race, color, religion, sex, or national origin. All qualified applicants for this position will receive equal consideration. We are looking for the best candidate-period.

To apply, please submit your resume and a cover letter that is less than half a page and highlights a time that you went above and beyond for a customer or team member that needed something. We look forward to hearing from you!

WHAT YOU’LL DO
Your responsibilities will include:
  • Moving fast and being responsive- We want our customers to feel we are on speed dial and ready to help them whenever they need
  • Developing processes and project plans for brand launches- organizing and executing on enterprise-level rollouts across multiple sites/teams/locations
  • Training teams on why Kipsu and how to use Kipsu
  • Organizing and communicating new product launches
  • Addressing customer concerns and questions- we answer all customer emails in less than a business day and make sure they get answers as quickly as possible
  • Creating, distributing, and presenting customer reports each month
  • Assisting with 1-pagers, decks, and more to help support our customers’ success
  • Coordinating with cross-functional teams to make sure our customers get the attention they need. We are a small team inside of a big team so advocating for our customers is paramount.
WHAT WE ARE LOOKING FOR
Successful candidates:
  • Are happy with a role that changes all the time- we are in the early stages so no two days are the same and processes are still undefined
  • Know this is not always a 9-5 job- We are working to build something and take ownership in that
  • Want to make a difference and have an impact
  • This is a collaborative role that is not meant to be done on an island- we work as a team and try to all row in the same direction
  • Like to solve problems and make incremental improvements every day
  • Comfortable presenting to a group over zoom and in person
  • Open to traveling from time to time- we don’t currently see this being often, but more of a possibility
Extra pluses for:
  • 1 to 3 years of experience
  • Experience in a startup company, organization, or non profit of less than 10 people
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.
 
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