Since 2016, Octopus has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed technology platform, Kraken, we’ve become the 2nd largest energy supplier in the UK, opened retailers in 7 other countries, and licensed our software to retail giants including E.ON in the UK and Origin Energy in Australia. Our current clients also include Energy Queensland (Ergon) and Tokyo Gas. We’ve reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we’re the biggest investor in renewable generation in the UK.

We've expanded our tentacles and we are now looking for a Senior Client Delivery Lead, ideally based in Melbourne, Australia. We are looking for people with deep industry experience within the Australian energy sector and this role will be working with our APAC clients. Working with Kraken is a chance to join an exciting scale-up business within the energy supply sector, one that’s at the forefront of changing the landscape of the energy industry across the world. A role with us offers you the chance to contribute to building world-class operations that will catapult you into a fantastic career. Our main hub is in Melbourne but it's not a requirement to work there.

Members of the Kraken Tech team need to be shining examples of the Octopus Way and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.  

We are looking for brilliant Client Delivery Lead who will be working with technical stakeholders (developers, QA, solution architects) and APIs. Having a Technical Business Analysis background and working with datasets and migration initiatives would also be a plus. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.

We are a flat and agile organisation and plan to remain this way. Our Delivery Leads are here to solve complex problems with great products. 

The Client Delivery Lead needs to always work in partnership with the Technology and Operational teams at Kraken as well as the Client. The Delivery Lead has to learn how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. This person will play a critical role in bringing all the right people together to deliver the roadmap.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users.  This person will play a critical role in bringing all the right people together to deliver the roadmap.