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PURPOSE OF POSITION

To oversee the operational requirements of the Housekeeping Departments ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized service.

KEY ROLES & RESPONSIBILITIES

Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
Conduct monthly Staff Meetings and daily briefings with Operational Managers
Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
Ensure that staff rosters are produced in accordance with business requirements
Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
Perform related duties and special projects assigned, including Duty Management
Maintenance of all FFE & OS&E Supplies
Overall in charge of Housekeeping department
Prepare all departmental budgets and manage all operational costs within budgets
Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
Ensure all OH&S legislation, policies and procedures are adhered to
Be familiar with property safety, first aid and fire and emergency procedures
Log security incidents and accidents in accordance with hotel requirements

Minimum 3-5 years in a leadership position in a similar industry

Experience of a luxury hotel operation

Minimum bachelor's degree

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.