Share Email Opening Title Customer Service Representative   About the Organization Weitsman Recycling is a leading recycling company committed to sustainability and environmental stewardship. With a focus on metal recycling, we strive to make a positive impact on our communities and the planet by responsibly managing waste materials. We are dedicated to providing excellent service to our customers while maintaining the highest standards of integrity and professionalism. Join the Weitsman Recycling team and contribute to our mission of sustainability and environmental responsibility. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Weitsman Recycling is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all customers interacting with our recycling facilities. Responsibilities: Customer Assistance: Assist customers in person, over the phone, and via email with inquiries, requests, and concerns related to recycling services, pricing, and procedures. Provide accurate and timely information to address customer needs effectively. Order Processing: Process orders for recycling services, including scheduling pickups, issuing containers, and arranging transportation as needed. Ensure that customer requests are fulfilled promptly and accurately. Billing and Payments: Handle billing inquiries, process payments, and reconcile customer accounts. Maintain accurate records of transactions and ensure that customer invoices are processed in a timely manner. Issue Resolution: Address customer complaints and resolve issues in a professional and courteous manner. Investigate problems, escalate complex issues to appropriate departments, and follow up with customers to ensure satisfaction. Sales Support: Assist with sales inquiries and promotions, providing product information and pricing quotes to potential customers. Collaborate with sales team members to generate leads and expand the customer base. Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer feedback, trends, and satisfaction levels to identify areas for improvement. Quality Assurance: Ensure that all customer interactions adhere to company policies, procedures, and quality standards. Strive to deliver exceptional service that exceeds customer expectations and contributes to overall customer loyalty and retention. Qualifications: High School diploma or equivalent; additional education or training in customer service is a plus. Must be available to work a minimum of 40 hours and weekends. Previous experience in customer service or a related field preferred. Excellent communication skills, both verbal and written. Strong interpersonal skills and the ability to build rapport with customers. Proficiency in computer applications, including Microsoft Office and customer relationship management (CRM) software. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Problem-solving skills and the ability to remain calm and composed under pressure. Benefits: Competitive pay rates Health and dental insurance 401(k) retirement plan Paid time off Opportunities for career advancement and professional development Pay rate: $17.00   Location Syracuse   Full-Time/Part-Time Full-Time   Pay Range $17   Shift Various Shifts   Exempt/Non-Exempt Non-Exempt   This position is currently not accepting applications. 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