Customer Success Manager
Do you want to join a fast-growing international greentech company?
We founded Glint Solar because we deeply care about fighting climate change. We are technology optimists and believe technology has an important role to play. Solar energy will play a pivotal role in the decarbonization of our energy systems and is the fastest growing source of power generation. However, how to identify where to build large scale solar is today a very manual and laborious process. In Glint Solar we are accelerating what we call The Solar Revolution by building the world’s leading solar screening software for utility-scale solar. We are working with leading energy and solar companies in several countries and are now accelerating.
We are an international team based in Oslo who love problem solving and building software that enacts real change. We are backed by leading VCs and have customers on four continents. Are you ready to help us further accelerate?
What we’re looking for
We’re looking for an empathic problem-solver to join our Customer Success team. You will play a central role in understanding our customers’ desired outcomes, long-term needs and drive customer satisfaction and loyalty through strong relationships within assigned accounts. Creativity and content creation will also be an important part of the role as we scale our business digitally. You will be part of the go-to-market team working alongside Sales, Marketing and Product Management teams to ensure our services are delivered successfully.
Customer Success Manager
You will be responsible for:
- Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Ensure an overall great customer experience and onboarding to Glint Ground through communication and customer marketing.
- Driving upsell and cross-sell through increased product adoption and increased usage.
- Becoming a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
About you
You are motivated by understanding our customers needs and solve problems. You enjoy building relationships and want to help make a difference. You love experimenting with new initiatives, exploring new ways of attracting customer interest. You are a team player who is always ready to support fellow colleagues but also give constructive feedback. You want to be part of a curious, problem solving and fun team!
Ideal qualifications
- Bachelor’s degree and 1-3 years of experience in a customer-facing role or in the renewable energy industry.
- Experience working with senior and executive level customer contacts
- Skills: Empathy, problem solving, communication, service mindset, data and analytics.
- Well-organized, with a high attention to detail and ability to prioritize
- Self-motivated, with drive to succeed and demonstrate initiative
- Enjoys working in an entrepreneurial and fast-paced environment
- Fluent in English, other languages are a big plus
What we offer
- Chance to join a young, fast-growing startup with an existing global reach
- Competitive salary with an option scheme to take part in our future success
- Relocation stipend if moving to Norway
- Steep learning curve and freedom to shape your own role
- Central offices at Mesh (near Stortinget) with other entrepreneurs
- Work life balance with support for work from anywhere weeks
- Lots of laughter and team happenings
We’re excited to talk to you and see how your background could fit well with our growing team, so get in touch!
For more information or questions please contact us at lena@glintsolar.ai
- Department
- Customer Success
- Locations
- Oslo
- Remote status
- Hybrid Remote
About Glint Solar
The climate crisis is a behemoth of a challenge and the outlook often seems bleak. However, we believe there are many reasons to be hopeful as we think technology can play an integral role.
Glint Solar was founded in 2020 with the mission of accelerating the adoption of solar energy across the globe. While several great solar software companies already existed, we saw an urgent need to speed up site origination and ensuring better insight from a project’s inception.
Fast forward to today and we are working with both large global and small local solar developers, enabling them to quicker build their greenfield project pipelines through seamless collaboration. Technologies like satellite data and cloud computing mean that we’re able to deliver high precision insight into a user-friendly software for the development team.
We’re proud to every day empower the companies that are building solar PV in record speed to mitigate climate change.
Customer Success Manager
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