About Us:
AllSeason Solar is one of the Tri State Areas Top Solar Companies, rated by total installation volume and customer satisfaction surveys.
Our mission is to deliver custom designed, stated of the art solar systems that yield significant savings with the best warranties and best price.
Overview:
The service coordinator serves as the troubleshooter and problem solver for installed solar systems. This position manages the customer experience through warranty claims and production questions or concerns. This is a fast paced environment. We are looking for a quick learner with excellent computer and phone skills. The ability to multi-task and work in both a team environment and independently are a must. If you are a motivated, detail oriented self-starter then this may be the position for you. This position requires the candidate to have excellent organizational skills!
Responsibilities
Process jobs and ensure all requirements are met with all necessary documents and information
Work hand in hand in a supporting role with management and staff assisting in both daily tasks and special projects
Provide excellent Customer Service
High Phone volume and multi-tasking
Customer oriented
Answer inbound calls and address questions and concerns over phone and email regarding system performance, maintenance, savings, and production analysis. Produce production analysis for problem solving, walk customers through troubleshooting system errors, and work with field techs if onsite service is required.
Prepare project information for handoff to Field Service Teams for field site visits.
Communicate with other departments internally as necessary to ensure customer expectations are met.
Maintain accurate knowledge of our CRM.
Delivering a high level of customer service by addressing customers’ questions and concerns and effectively communicating system specifications, performance metrics, and variances.
Responsible for being a subject-matter expert on processes associated with the installation of PV Systems. This includes knowing equipment specifications for the major components used in PV arrays, being able to read technical drawings and building plans and maintain a strong understanding of PV design requirements.
Other tasks and duties as assigned.
Requirements:
Full time 40 hour a week Monday-Friday availability
Experience working in an office environment
Customer service experience desired
Excellent verbal, written and interpersonal skills
Pleasant and professional demeanor
Excellent phone skills
Completely tech savvy
Highly organized with the ability to work in a fast paced environment
Must be detailed oriented
Proficient in MS Office programs
Google Suite Experience a plus
Excellent communication skills
Able to manage multiple projects and prioritizing tasks with minimal errors
Experience in PV installations, PV design/engineering, and solar system troubleshooting
Proven track record in effective follow-through and problem resolution
Job related experience in project coordination
