POSITION SUMMARY: 

The Starbucks Store Manager brings the Starbucks experience to life by managing store operations, driving financial success, and building great teams while ensuring OdySea Aquarium’s high-quality visitor experience. They delight and uplift guests through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously while leveraging the Starbucks world-class brand, business practices, and OdySea Aquariums leadership brand to coach mentor, and guide our team members to success. 

MAJOR DUTIES AND RESPONSIBILITIES: 

• Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency, and problem-solving skills.
• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams. 
• Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team.
• Impact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities, and the planet.
• Responsible for managing the point of sales system, food safety, and inventory management.
• Ensures all baristas are properly trained to meet the store's sales and profit goals and understands and complies with all operating procedures including new/ temporary items added to the menu.
• Ensures the Starbucks Store delivers quality products, fast, and safely.
• Cooperates with the Brand Standards Leader to ensure all standard operating policies are met
• Keeps work area clean and organized.  
• Upholds standards of excellence in guest experience.  
• Comply with safety and security directives, policies, and procedures.  
• Performs other related duties as assigned.  

REQUIRED EXPERIENCE: 

• Minimum High School or GED.
• 3 years of retail/customer service management experience or 4+ years of US Military service 
• Strong desire to work in a team environment as part of a professional animal care, education, and conservation facility. 
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong organizational, interpersonal, and problem-solving skills
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with little to no supervision.  
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays. 
• Ability to work full time (the work regularly demands more than 40 hours per week) including variable hours including early mornings, evenings, weekends, and/ or holidays. 

PHYSICAL AND MEDICAL REQUIREMENTS: 

• In good health and capable of performing strenuous and/or heavy physical labor.
• No history of allergy-related to animals or plants, which might interfere with the ability to work.
• The employee must be able to occasionally lift or move, carry, push, or pull up to 50 lbs. 
• Ability to stand for long periods, as well as walk. 
• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl. 
• Required to frequently talk and hear. 
• No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with the ability to work. 
• Must be able to take directional cues directly or indirectly.  
• Ability to work in an environment that may be loud at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Must exemplify core fundamentals of the Employee Promise, which states: 

• I am empowered to take ownership of any opportunity to exceed expectations.  
• I anticipate guest needs and pay attention to the details. 
• I treat all internal and external customers with respect.  
• I am on stage! (Smile)  
• I have an attitude of gratitude.  
• I get it right the first time. 
• I display actions that are moral and ethical. 
• I always provide alternative solutions.  
• I am committed to learning every aspect of our product and services.  
• I use the 10/5 rule, 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with a courteous word.                   
• I use name recognition at every opportunity.  
• I take personal responsibility for our surroundings.  
• I am accountable for my tools and resources.  
• I value the contribution of every team member. 

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.