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                            Position: 
                            
	                            	Part Time Photo Associate (Seasonal)
	                           	
                                            Location: 
                                        
                                                Gulfport, MS

                            Job Id: 
                            
                                    272
                            
                            # of Openings: 
                            
                                1
                            
                    Position Title:            Photo Associate (Seasonal)
Department:              Guest Experience and Education 
Classification:           Part Time, Seasonal, hourly non-exempt
Compensation:          Starting at $11.00
Reports To:                Manager of Education and Photography Program
Position Dates:          March 2024 – August 2024
 
POSITION SUMMARY:
 
Photo Associates create lasting memories for Mississippi Aquarium guests while providing excellent customer service. Photo Associates must be energetic, sales-driven individuals who have experience working with a high volume of customers. This is an entry level position that provides the opportunity to gain expertise in digital photography, staging, lighting, and capturing memorable experiences in an aquarium setting. Selected candidates will be expected to work alongside the Guest Experience team and other departments at the Mississippi Aquarium.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
 Photo Capture
Setup and operate digital photography equipment.
Adjust lighting levels and exposures in all types of weather.
Stage and pose guests at capture locations.
Ensure photo operations run smoothly and effectively.
Work with guests of all ages and diverse backgrounds.
Sales
Meet sales goals by delivering effectively upselling photo packages.
Operate and maintain a Photo Point of Sale (POS) system that includes photo editing, printing, sorting, and packaging.
Present and describe retail displays on photo kiosks to customers.
Assist with financial projections, spending per person, sales tracking and reporting for commissions.
Guest Experience
Greet and welcome guests to the aquarium with a friendly and welcoming demeanor.
Answer guest questions regarding a wide variety of aquarium topics and assist in wayfinding around the aquarium.
Direct guests to photo locations.
Ensure excellent customer service that exceeds MSAQ’s standards of excellence.
Handle guest and staff disputes with professionalism and empathy.
Monitor and control guest flow into small spaces around the aquarium.
Work in a collaborative team environment, cross-train and support all other Guest Experience areas.
Assist in daily guest operations.
Work weekends, evenings, and holidays when necessary.
 
QUALIFICATIONS
Minimum of 1 year customer service experience.
Minimum high school diploma or GED.
Ability to work in adverse weather conditions, as well as remain in one area for large blocks of time.
 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Consistently looking forward, focused, ready to listen.
A heart for service, always willing to provide support to fellow team members.
Ability to communicate needs and issues effectively.
Highly organized self-starter able to maintain high standards.
Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.
Proactive in finding solutions, productive, and efficient.
Must have excellent customer service skills.
Working knowledge of digital photography.
Ability to work independently and part of a team.
Strong public speaking skills and a desire to work with the public.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
Team Requirements

Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.

Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our organization.

Physical Demands & Work Environment
 
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

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