TRC Executive – Technical Resolution Center
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Job Title
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TRC Executive – Solar Inverter & Battery Support<\/b>
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Job Location
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Loom Solar – Faridabad, Haryana
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Job Type
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Full -Time
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Industry
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Renewable Energy / Solar Energy
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Experience Required
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1–4 Years
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Salary
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Best in Industry + Performance Incentives
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About the Company
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Loom Solar<\/a> is one of India’s fastest -growing solar energy companies, focused on providing innovative and reliable solar solutions for residential and commercial customers. With a strong distribution network, advanced manufacturing capabilities, and a customer -first approach, Loom Solar is driving India’s clean energy future.
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We are looking for technically strong and customer -focused professionals who are passionate about renewable energy and problem -solving.
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The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead -acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction.
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This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.
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Handle inbound and outbound customer calls regarding inverter and battery complaints
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Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
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Guide customers and dealers with installation checks and basic troubleshooting
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Support field technicians and service engineers in issue resolution
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Resolve issues related to:
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Solar inverters
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Lithium batteries
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Lead -acid batteries
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Installation and connectivity
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Product performance complaints
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Register and manage complaints in CRM/ERP systems
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Ensure timely closure of service tickets as per TAT
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Escalate unresolved issues to senior technical teams
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Coordinate spare parts and replacement dispatch with logistics teams
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Maintain accurate documentation of service activities and resolutions
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Provide installation and commissioning support to dealers and electricians
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Conduct technical guidance and orientation sessions for channel partners
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Support remote commissioning activities and technical queries
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Maintain professional and empathetic communication with customers
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Ensure high customer satisfaction through timely and accurate support
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Reduce repeat complaints through proper diagnosis and guidance
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Identify recurring technical issues and report trends
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Share customer feedback with product and quality teams
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Suggest improvements in troubleshooting SOPs and service processes
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Basic understanding of:
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Solar inverters
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Lithium batteries
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Lead -acid batteries
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Solar system installation
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Electrical troubleshooting
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Knowledge of multimeter usage and fault analysis preferred
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Familiarity with CRM tools and MS Excel
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Strong communication and customer handling skills
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Good problem -solving ability
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Strong follow -up and coordination skills
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Ability to work under pressure and manage multiple complaints
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Diploma / ITI / B.Tech in:
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Electrical
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Electronics
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Renewable Energy
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Related Technical Field
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Experience in solar inverter, battery, or electrical support industry
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Exposure to technical troubleshooting and service support
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Hindi communication mandatory
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Regional language knowledge will be an added advantage
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Comfortable handling dealer and customer technical calls
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Complaint Closure TAT
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First Call Resolution %
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Customer Satisfaction Score (CSAT)
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Repeat Complaint Reduction %
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Daily Ticket Closure Count
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Escalation Ratio
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Dealer Support Response Time
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Monday to Saturday
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9:00 AM – 6:00 PM
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Opportunity to work in India’s fast -growing solar energy sector
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Continuous learning and technical skill development
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Leadership and professional training programs
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Career growth opportunities in renewable energy
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Competitive salary with incentives
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Exposure to advanced solar technologies and customer service operations
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Gender: Male
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Employment Type: Permanent Full -Time
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Location: Faridabad, Haryana
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Department: Technical Support / Customer Service / Renewable Energy
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Interested candidates can apply through:
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