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ROPES COURSE OPERATOR (SEASONAL)
Mission Statement: Connect. Inspire. Conserve. Connect people with nature. Inspire them to conserve.
REPORTS TO: Guest Services Management
SEASONAL OR NON-SEASONAL: Seasonal, Non-benefited
FLSA STATUS: Hourly, Non-Exempt
POSITION SUMMARY:
An operator is tasked with the day-to-day operation of SkyLark Ridge, which includes pre-use inspections of the course and safety equipment, to properly outfit participants, to monitor activity on the course, and to maintain safety. Operators must become familiar with all aspects of operating SkyLark Ridge.
POSITION REQUIREMENTS:
- Minimum of 16 years of age or older to operate all levels and positions.
- Employment is contingent upon passing a multi-day Sky Guide training course.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Capabilities to bend, stoop, climb and stand for long periods of time.
- Ability to insert and remove the puck of the slider assembly into and out of the overhead track.
- Must be able to communicate with staff and participants clearly.
- Successful completion of written and practical tests.
- Ability to understand and use a harness properly.
- Must be able to outfit all participants by choosing the correct size harness and make the needed adjustments to fit their body.
- Demonstrate complete understanding of harness components.
- Knowledge and ability to inspect all safety equipment and understand when something is unsafe.
- Follow all participant rules and perform their duties without restrictions for the safety of all parties involved.
- Comfortable being in close proximity to people of all ages and genders.
- Properly attach the sling line to a participant’s harness, make correct adjustments in the length of the sling line and consistently inspect the slider assembly for any damage or deformation before inserting it into the overhead track.
- Monitor all participants on and off the course.
- Must be willing to work at heights of 30’ or more for extended periods of time.
- Use competence to assess the difference between a medical emergency and non-emergency incident for purposes of the emergency take down procedures.
- Monitor all participants on the course and immediately stop any unsafe behavior.
- Capability and understanding to assist scared participants.
- Possess excellent communication skills.
- Express appropriate behavior towards customers and guests.
OTHER DUTIES AND RESPONSIBILITIES:
- Assisting staff in emergency situations as necessary.
- Ensuring compliance with all Binder Park Zoo policies and procedures.
- Maintains confidentiality as it relates to zoo operations.
SUPERVISORY RESPONSIBILITIES: N/A
PHYSICAL AND ENVIRONMENTAL DEMANDS:
- As an outdoor job, guides are expected to work outside in all weather conditions May through October.
- The job requires standing for a long period of time, traversing our 30’, 3-story course multiple times a day, and being comfortable working in close contact with people of all ages and genders.
- The job will be physically demanding at times.
- Ability to lift and carry up to 50 lbs.
- Ability to read, speak and write English in order to fulfill job functions in an understandable way.
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