Responsibilities

• Provide technical support to Trina’s installers and end customers via phone and email. 
• Analyze incoming technical support inquiries and prepare troubleshooting measures. 
• Support the technology departments with fault analyses and reporting. 
• Coordinate with R&D Teams to improve further the products and provide feedback and detailed reports of the failures of the system. 
• Monitor and run scripts to assess the health of the fleet. 
• Conduct on-site technical visits when needed to Trina’s clients. 
• Coordinate with external service providers. 
• Prepare and present internal and external training. 

Requirements

• Minimum 5 years of experience working with residential electrical installations and performing on-site visits. 
• Experienced in PV, battery energy storage systems and distributed energy systems. 
• Experienced in conducting remote diagnostics to PV and Storage systems.  
• Electrical risk and working in heights training certificates.
• Ability and capacity to analyze problems and find suitable troubleshooting strategies. 
• Strong ability to work independently, with strong organization and documentation skills. 
• Exceptional capacity for managing simultaneous activities and challenges.
• Fluent in English and German is a must. 

We offer you

• A dynamic environment with high responsibilities and independent working style
• The opportunity for professional development and growth in one of the most fast-growing industries
• An environment of open communication where all ideas and opinions are valued
• Collaboration with an international and diverse team from all over Europe
• Possibility for remote work
• Qualified training and support with our buddy system
• A detailed introduction to our product portfolio
• Competitive salary and a great bonus structure
• Attractive additional benefits that varies depending on the country

About us

Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service. 

As Trina Solar continues to expand its capacity, we are looking for talent who is passionate about solar energy. From research and development to sales and marketing to manufacturing and operations, Trina Solar looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost effective solar energy solutions to customers around the globe. 

Join us in our mission to promote and develop solar energy as a source of clean, renewable energy for all.