Customer Service Representative
Metairie
Customer Service Representative
Full Time • Metairie
Job Summary
Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana. This position is available in our Metairie, LA office. We are looking for top talent to assist our established Customer Service Team. We do require previous office experience. The ideal candidate will possess high attention to detail, a willingness to learn, and superior organization skills. Previous call center experience would be helpful, but not required.
As a Customer Care Associate, you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service, Inc. The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.
Responsibilities and Duties
Responsibilities:
Handling incoming calls and emails from customers, staff, manufacturers, and contractors
Obtaining accurate customer information and preferences when scheduling service appointments
Updating customer status with manufacturers, contractors & customers
Coordinate and manage schedules with customers and service personnel
Verifying warranty coverage for customers
Communicating company processes in an approved manner of dialogue
Maintaining friendly, reliable, and helpful customer interactions
Qualifications and Skills
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to multi-task
Ability to effectively relate to a customer
Willingness to go above and beyond
High level of organization
Team Player
Willingness to learn
Demonstrated customer service experience
Minimum one year customer service or call center experience
Available Monday-Friday 8:30-5:00PM
Benefits
Group Hospitalization & Prescription Coverage
Short Term Disability
Long Term Disability
Life Insurance
Group Retirement Program
Paid Holidays
Paid Leave
Job Type: Full-time
Salary: $35,000-
Compensation: $16.00 - $18.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)