Solar Customer Account Coordinator
Austin, TX
Residential Internal Operations – Customer Account Management /
Full-Time /
On-site
Freedom Solar Power is one of the largest and fastest-growing solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas, Colorado, Florida, North Carolina, and Virginia and our commercial business has a nationwide reach. At Freedom Solar Power, our strong reputation in the industry is based on our dedication to quality workmanship and outstanding customer service. The mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:
Pride in Quality Craftsmanship
Go Above and Beyond
Put People First
Have a Humble Heart
Give a Damn
Shoot Straight
Freedom Solar Power is looking for an organized and detailed oriented Customer Account Coordinator to join our team. The Customer Account Coordinator is responsible for overseeing all customer accounts in regard to getting projects ready for installation. This role must have a solid understanding of the requirements needed for getting projects ready for installation and strong project management skills.
Essential Functions and Duties:
- Submitting architectural improvement requests to HOAs (homeowner’s associations) and POAs (property owners associations) for solar panel installations, including all necessary communication and follow-ups with HOAs and POAs.
- Submitting interconnection requests to utilities for solar panel installations, including all necessary communication and follow-ups with utilities.
- Submitting for city/county permit approval for solar panel installations, including all necessary communication and follow-ups with cities and AHJs.
- Communicating with customers to obtain information about their project when needed, including following up when certain items are needed (i.e. a signature on an interconnection application).
- Ensuring timely processing of HOA, interconnection, and permit applications. Tracking and submitting payments/receipts to Accounting.
- Working with the Customer Care team, Operations team, and Sales team in providing detailed updates on project statuses.
- Communicating with the Sales and Operations teams regarding details of projects, including inquiring on necessary details.
- Assist with other duties as assigned
Qualifications:
- High School/GED degree (Bachelor’s degree preferred)
- Prior solar/construction experience is strongly preferred
- Must have Adobe Acrobat and Microsoft Office experience (including Excel and Word)
- Must have excellent verbal and written communication skills
Knowledge, Skills and Abilities:
- Detailed orientated
- Strong organizational skills
- Project Management skills
- Ability to multi-task
- Excellent customer service skills
- Must have strong verbal and written communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
- Professional demeanor
Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
Medical, Dental, and Vision Insurance
401(k) Employer Matching
100% Company-Sponsored Short-Term Disability
Weekly Pay Dates, Paid time off, and Company paid holidays
Career advancement opportunities!
