The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.
Your Role
As the IT Operations Manager, you'll be working with some of the industry's brightest minds to ensure corporate networking and server infrastructure is delivering secure, reliable services. You will design and implement the IT infrastructure. And you will oversee the daily operations in the area of network, server, and cloud infrastructure. You will also be responsible for IT end-user support services and ensure that service levels are achieved. Ensuring staff are meeting or exceeding expectations in regard to performance, meeting defined metrics/benchmarks and that standards and processes are being followed to provide high levels of customer satisfaction and effective IT support operations.
Responsibilities
- Design and implementation of IT infrastructure
- Oversee daily operations in the area of network, server, and cloud infrastructure
- Performing incident management and ensuring issue & root cause analysis and problem management as needed for service issues
- Define standard operating procedures and policies, and drive compliance
- Ensure IT Infrastructure issues are resolved in a timely manner
- Recommend improvements to existing systems and processes
- Defining and analyzing KPI to ensure site reliability and performance
- Collaborate with business process owners, internal and external IT teams to design, deliver, and support dynamic & flexible IT systems for automotive manufacturing
- Assist with making software and hardware recommendations including researching new technology products that could benefit the organization
- Ensure all phases of IT Operations including installations, upgrades of software, hardware, operating systems, and configuration issues are properly coordinated, monitored, tracked, and resolved
- Ownership of security patching process on client systems and servers
- Lead and implement change initiatives within the organization in accordance with Change Management methodologies as well as industry security and compliance procedures
- Demonstrates accountability and contributions to the successful realization of project goals
- Responsible for reporting project progress and issues to senior management on a regular basis
- Work collaboratively with the IT team and the business to maintain data & system integrity
- Maintain responsibility for performing all duties in compliance with related legal & statutory regulations, including applicable SOX compliance
- Manage IT Service Desk and build, mentor, and maintain a customer centric team philosophy
- Promptly respond to and provide exceptional service and support to the IT end-users
- Develop and regularly publish analytics to measure department productivity and customer satisfaction
- Implement industry best practices for IT Service Desk organizations
- Ensure that all Service Desk processes are thoroughly documented, consistently audited, and regularly improved
- Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, including applicable SOX compliance
- Implement and enforce client system standards
- Keep current on trends and technology solutions in similar organizations
- Organize, track, and maintain IT asset inventory
- Manage and maintain IT asset inventory levels to meet hiring, break/fix, and upgrade cycles
- Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
- Documents resolution of incidents and service request in the IT Service Desk Management system
- Install and configure client systems and applications within the company
- Establish and enforce Helpdesk service level agreements in consultation with end users to establish problem resolution expectations and timeframes
- Design and enforce request handling and escalation policies and procedures
- Identify, recommend, develop, and implement IT end user training programs
- Maintain positive relationships with third-party technology partners and Faraday Future staff
Basic Qualifications
- Bachelor's degree in any of the fields or equivalent - Computer Science, Information Systems, Business Administration or minimum of 15 years of experience in similar capacity with at least 5 year of leadership experience
- Experience in IT Infrastructure management
- Prior experience in designing, developing, and testing complex infrastructure solutions that are secure, scalable, and highly available
- Knowledge of Microsoft O365, One Drive, SharePoint, Active Directory, Microsoft Teams
- Knowledge of on-premise systems e.g. Microsoft SCCM, AD, File system, Print server, VMware virtualization and Windows platforms, Storage, Tape Backup & Restoration e.g. TSM or Veeam, Server Room management
- Installation and configuration experience with Windows (Client, Server) and Linux OS environments,
- Extensive experience in Office 365, Mobile Device Management, Group Policy Objects, Active Directory, and PowerShell
- Experience creating automated infrastructure deployment and maintenance solutions
- Working knowledge of data center fundamentals
- Experience implementing and managing using ITIL or similar framework
- Knowledgeable of Service Desk operations and environments, including strategic planning and tactical execution
- Familiar with standard IT Service Desk department concepts, best practices, and procedures
- Proven track record of developing and providing Service Level Agreements and Helpdesk deliverables.
- Project Management and System Implementation experience
- Self-driven and highly passionate about customer-service orientation and providing excellent service
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- A penchant for multi-tasking and self-starting
- A true sense of determination and meet deadlines
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
Preferred Qualifications
- Manufacturing and Automotive industry experience strongly preferred
- Knowledge of WAN, LAN, and WIFI systems, design, and technologies
- Strong understanding of networking standards and essential protocols and services (SSL, TCP/IP, DNS, DHCP, NTP, SNMP, WSUS, WDS)
- Knowledge of IaaS cloud e.g. Amazon Web Services
- Extensive experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
- Experience with IT Service Desk and remote-control software
- Knowledge in SOX, Internal audit, Software license audit process
- ITIL or similar certification
- Proven analytical and problem-solving abilities.
- Strong metric focus to demonstrate success and opportunities
- Excellent interpersonal skills and experience working in a team-oriented, collaborative environment & able to perform as individual when needed
Annual Salary Range:
($131K - $170K ), plus benefits and incentive plans
Perks + Benefits
- Equity grants for every employee
- Healthcare + dental + vision benefits (Free for you/discounted for family)
- 401(k) options
- Relocation assistance + reimbursement
- Casual dress code + relaxed work environment
- Culturally diverse, progressive atmosphere
- “Soul of Faraday” community outreach team
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.