Role Summary
The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.
Responsibilities
- Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
- Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
- Lead and manage all local operations with a hands-on mindset and servant leadership.
- Manage and be accountable for high value inventory reconciliation
- Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
- Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
- Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
- Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
- Fills in for Service Operations Manager in their absence
- Build a Rivian culture that is inclusive, and maintains high levels of team morale
- Responsible for ensuring adherence to high standards of safety, cleanliness, and organization
Qualifications
- 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field
- Bachelor’s degree or equivalent work experience
- Ability to have a direct impact on scalability in a complex organization
- Effectively manage onsite and remote service teams and a driver of people performance
- Excellent verbal and written and communication skills
- Detail-oriented with strong analytical and interpersonal skills
- Outstanding planning and organizational skills with a focus on operational excellence
- Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
- Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
- Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
- Knowledge of automotive equipment and servicing methods
- Automotive technical and repair knowledge skills preferred
- Able and flexible to travel as needed
- Experience working in start-up environments preferred
- Experience in leading automotive or high-tech team-orientated, fast-paced work environment
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Minimum age of 21
- No driving related suspensions or revocation of Driver License (within a 3-5 year period)
- No drug or alcohol related driving incidents in the last 3 years
- No more than 1 serious moving violation in the last 3 years
- Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- Required to, communicate using telephone and/or email
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Ability to stand/sit for 8-12 hours per day
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Salary Range for Washington Based Applicants: $107,000 - $123,000 (actual compensation will be determined based on experience and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.