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Job Description: Senior Consumer Compliance Manager, Financial Services
Summary of Role
As a Consumer Finance Compliance Manager you will join SunPower Financial where you will build tools to assure compliance with applicable laws, regulations, policies and procedures. You will collaborate with the Senior Director of Compliance, the Operations team, the Audit team, the Legal team, and the IT team to create and implement SunPower Financial’s Compliance Management System.
Essential Duties & Responsibilities
Support SunPower Financial’s Compliance Management System to proactively meet consumer finance statutory and regulatory requirements including: policies and procedures, training, automating monitoring and reporting of compliance matters, customer complaint tracking, reporting, resolution, root cause analysis, vendor management, call scoring, furnishing payment data to consumer reporting agencies, and partnering with internal audit to conduct compliance testing. Partner with business leaders to support new products and initiatives.
Provide compliance advisory support.
Partner with originations, underwriting, and servicing to assure compliance with applicable laws and regulations.
Support compliance issue management activities to ensure timely remediation of compliance risks and vulnerabilities.
Collaborate with Senior Compliance Director to ensure visibility into compliance risks impacting key initiatives and company growth.
8 or more years of experience in Consumer Finance Compliance
OR equivalent combination of education and experience.
Data analytics experience (creating and managing databases to track, identity and resolve root causes of complaints).
Technology skills and experience in automating compliance tracking, monitoring and reporting.
Understanding of applicable consumer finance laws and regulations including: UDAAP, licensing, TCPA, Fair Lending, TILA, FCRA, GLBA, FDCPA.
FinTech consumer compliance experience.
Ability to communicate complex requirements clearly and concisely.
Ability to build relationships across the organization, cordially work with others in a fast-paced environment while meeting or exceeding deadlines.
Consumer complaint system management.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/All Genders/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: email@example.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.