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                            Position: 
                            
	                            	Helpdesk Technician Intern (Seasonal)
	                           	
                                            Location: 
                                        
                                                Kansas City, MO

                            Job Id: 
                            
                                    996
                            
                            # of Openings: 
                            
                                1
                            
                    HELPDESK TECHNICIAN INTERN

			DEPARTMENT

			IT

			CLASSIFICATION

			Non-Exempt

			REPORTS TO

			IT Manager

			DURATION
			8 Weeks (3-4 Days/Week)
		
			STARTING
			$14.50/hour
		
POSITION DESCRIPTION:
Under general supervision, the Helpdesk Technician Intern acts as support for issues coming through the IT helpdesk. This position organizes, maintains, and prioritizes helpdesk tickets, as well as assists with various other IT projects.
 
POSITION DUTIES & ESSENTIAL FUNCTIONS:

			Duties

			Percentage

			Organizes, maintains, and responds to IT helpdesk tickets, including:
Responding to helpdesk tickets and providing basic IT support for personnel.
Prioritizing tickets and communicating larger issues to FT Helpdesk Technician.

			40%

			Performs basic PC setup and installation.

			25%

			Assists manager and IT staff with larger projects, as needed.

			35%

*This position may at times be requested to perform other duties or special projects as assigned, which are in the best interest of the Kansas City Zoo & Aquarium.
*All employees must be able to perform the essential functions of this position satisfactorily and upon request, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 
 
MINIMUM QUALIFICATIONS:
​
EDUCATION & FORMAL TRAINING:

	High School Diploma or equivalent required.
Actively pursuing technical education/certification.

EXPERIENCE:

	Basic PC repair and troubleshooting experience required.
Working knowledge of Windows 10-11 required.
Experience with Office Suite.
Strong verbal and written communication skills.

OTHER MINIMUM REQUIREMENTS:

	Must have valid driver’s license.
Must be able to lift up to 50 pounds.
Must be able to stand and walk for extended periods of time and may occasionally be required to stoop, kneel, crouch or crawl.
Must be able to work a flexible schedule, including weekends, evening hours, and holidays, in all weather extremes.
Must pass a background and drug screening.

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