Position:  Seasonal Sales Associate I, Golden Gate Bridge Welcome Center (Part-time)
Location:  San Francisco
Job Id:  1305
# of Openings:  6
Sales Associate I, Golden Gate Bridge Welcome Center
 
 
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.  
 
The Parks Conservancy engages at the intersection of National Parks, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect People to Parks in support of our vision Parks for All Forever. Join us.  
 
Branch/Unit Description: 
 
The Interpretive Centers and Sales Branch is responsible for developing and operating Interpretive Centers throughout the GGNRA (Golden Gate National Parks), providing visitor information, orientation, and other direct services. Parks Conservancy Interpretive Centers sell educational, functional, and proprietary park merchandise amidst changing park exhibits. The Branch develops park-focused books, maps, interpretive, and branded products for both Interpretive Centers and for the Conservancy wholesale and online sales programs. In addition, the Branch manages warehouses, distributes merchandise, and operates the Fee Collection program at Muir Woods. Interpretive Centers include the Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Presidio Visitor Center, and Golden Gate Bridge Welcome Center.
 
Position Overview:
 
This is a non-exempt, part-time, seasonal, non-benefitted position that is 24 hours per week. Working at least one or both weekend days will be expected.
 
The Sales Associate I provides outstanding visitor service and orientation to visitors from around the world; sells interpretive merchandise, apparel, books, souvenirs, and other retail items unique to each location, restocks items sold and maintains visual merchandising standards, assists with inventory management, operates the POS system, and handles cash and other forms of payment efficiently and accurately. These duties as well as others will be carried out under the direction of Managers, Team Leads, and Sales Associate II’s. The Sales Associate I will always be professional, friendly, and helpful while engaging with visitors, connecting them to the trails, paths, viewpoints, ecologies, cultural sites and historical features of the Golden Gate National Parks – the Presidio, Lands End, Muir Woods, Alcatraz, and beyond. The Sales Associate I will learn about the history, construction, and challenges of the Golden Gate Bridge, and learn about the history, challenges, and ecological significance of the Presidio. The Sales Associate I will become familiar with the other Golden Gate National Parks and the programs, initiatives, and volunteer opportunities of the National Park Service, Presidio Trust, and Parks Conservancy.
 
Sales Associates will help visitors to navigate our Parks as part of visits to other popular San Francisco and the Bay Area attractions, deepening the visitor experience and encouraging them to connect to the Parks whenever they visit San Francisco, broadening the community of those who value, enjoy, and protect our Parks for future generations and working towards our vision of Parks For All Forever. Towards this end, Sales Associates will explain the value and benefits of a Parks Conservancy membership and ask for donations at the Point of Sale as part of our “round-up” program.
 
Work for this position will be performed primarily at the Golden Gate Bridge Welcome Center located on the Golden Gate Bridge Visitor Plaza. As part of the job, there will be numerous walks and visits to other sites within the Parks to explore, deepen connections, and develop the first-hand knowledge and experience necessary to help visitors to navigate and to connect to our Parks on their own.
 
Reports To: Retail Manager II
 
Essential Functions and Responsibilities:
 
Retail Sales and Operations
  • Welcome, engage, and deliver the highest standard of service to all visitors
  • Sell interpretive, educational, and other merchandise to help the Conservancy meet its revenue goals – ring up sales on the POS system and ask for round-up donations
  • Restock merchandise and maintain store cleanliness, neatness, and visual merchandising standards
  • Answer all visitor questions appropriately with accuracy, courtesy, and respect
  • Maintain positive and respectful relationships with the Golden Gate Bridge Highway and Transportation District, National Park Service, U.S. Park Police, Park Partners, and Parks Conservancy colleagues
  • Communicate safety, product, facilities, or maintenance issues to Managers and Team Leads
  • When there are immediate emergencies or threats to colleagues or visitors, notify Team Leads and Managers immediately. Communicate directly with Bridge Patrol if no Team Leads or Managers are available
Visitor Information and Orientation
  • Provide orientation for the Golden Gate Bridge and the trails, history, natural, and cultural features of the Golden Gate National Parks
  • Provide orientation for San Francisco, local city and state parks, and transportation options to and from destinations
  • Provide information to visitors about the programs, projects, volunteer opportunities, member events, and other ways of connecting to the Parks through the Parks Conservancy
  • Promote and sell memberships, explaining the value and benefits of joining the Parks Conservancy, and ask for donations through our “round-up” program
Training
  • Complete all required safety and harassment training
  • Incorporate safety, de-escalation, and bystander intervention training into all interactions with visitors
  • Participate in ongoing training in sales, product knowledge, inventory, and Conservancy policies, procedures, and programs
Knowledge, Skills, and Abilities:
  • Excellent Visitor Service skills and Sales ability
  • Accurate and efficient cashiering skills
  • Strong written and verbal communication skills
  • Ability to communicate via email and to perform online training
  • Knowledge of professional standards and ability to fulfill them consistently:
    • Neat and clean appearance and attire
    • Reliability and punctuality for all scheduled shifts
    • Pleasant, friendly, helpful demeanor and body language
    • Ability to learn and to retain policies and procedures
    • Ability to be flexible and to adapt to change
Education and/or Experience: 
  • High School diploma or GED equivalent preferred
  • College or Junior College educational experience a plus
  • Retail, sales, hospitality, museum, Park Ranger, or related experience working with the public appreciated
Certifications:  First Aid and/or CPR training a plus
 
Health and Safety:
 
It is the goal of the Parks Conservancy to create and to maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
 
Physical Requirements and Work Environments:
  • Work is primarily performed in a retail/visitor center setting
  • Work includes occasional visits and/or walks to other park sites
  • Work is primarily performed standing or walking
  • Occasionally lifts, carries, and/or positions objects/merchandise weighing up to 50 lbs.
  • Weekend and holiday availability is required
  • Uniforms are required for each scheduled shift
Pay Rate: $20/hour (Grade 7)
 
Application Deadline Date: Applications will be accepted until the position is filled.
 
When applying, please write a thoughtful cover letter about why you would like to work for the Golden Gate National Parks Conservancy at the Golden Gate Bridge Welcome Center.
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances.  We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
 

 
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