Systems Administrator

Membership & Guest Experience - FPZ - Boston, Massachusetts

Reporting to the Senior Director of Guest Operations, the Systems Administrator is responsible for oversite and support of end-user training for all POS systems and applications. This position will ensure these systems are used efficiently, effectively and securely to fulfill Zoo New England’s objectives. The position’s primary role will include administering and troubleshooting applications, training staff, creating standard operating procedures, and installing upgrades while minimizing application downtime Scheduled hours will be 9:00 to 5:00, Monday—Friday. The Systems Administrator may also work extended daytime hours, weekends and holidays throughout the year when scheduled to do so. support of end-user training for all POS systems and applications. This position will ensure these systems are used efficiently, effectively and securely to fulfill Zoo New England’s objectives. The position’s primary role will include administering and troubleshooting applications, training staff, creating standard operating procedures, and installing upgrades while minimizing application downtime Scheduled hours will be 9:00 to 5:00, Monday—Friday. The Systems Administrator may also work extended daytime hours, weekends and holidays throughout the year when scheduled to do so.

Essential Job Function

Serves as the primary system administrator for the POS platform and integrated tools.
Develop, deliver and manage internal training programs and ongoing tools to train new hires and other new users as need.
Demonstrated interpersonal skills and the ability to build and maintain positive, collaborative relationships with colleagues throughout the organization.
Continuously engage with all user groups, organizational leadership, and other key stakeholders to stay informed, nurture strong relationships, and increase knowledge to represent product vision, strategy, and both end user and organizational needs.
Stay on top of organizational changes, activities, and events to ensure that none of the current online guest offerings will be impacted.
Regularly review organizational needs, refine priorities, identify opportunities and risks, and adjust product roadmaps accordingly
Assist with guest and member communication activities
Maintain and enhance the effectiveness and accuracy of the membership database
Ensure the operational aspects of the ticketing/reservations system are effectively incorporated into departmental operational practices.

Responsible for the creation of all tickets for POS/e-commerce in regards to admissions, donations, memberships, events, educational programs, rides & attractions, and group sales.
Performs other duties as assigned.

Minimum Job Requirements

Experience providing training, especially of technical information to a non-technical audience.
Must enjoy working in a fast-paced environment and the ability to shift priorities based on operational needs.
Ability to adjust and adapt to changing circumstances and shifting priorities.
Must be detailoriented and be able to produce highly accurate work while maintaining a high level of professionalism.
A working knowledge in the field of not-for-profit, the ability to work with a diverse group of people
Excellent understanding of technology, software applications, phone, computer, and payment systems
BA/BS degree or equivalent experience in Computer Science, Information Technology or a related field, five years working in information technology with two years of experience supporting enterprise applications
Knowledge of basic database and structured queries SQL, and database applications.
Excellent ability to study current practices, think outside the box, and foster creative analysis to solve complex problems.

Zoo New England is an Equal Opportunity Employer by Choice

NO PHONE CALLS PLEASE

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List your OTHER SKILLS OR EXPERIENCES (volunteer or unpaid) in work areas such as, but not limited to, the following: construction, maintenance, administrative, animal care/health, clerical, languages, public contact, public speaking, food preparation, cash handling, public safety, etc.

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I hereby authorize Zoo New England’s Department of Human Resources to perform a background check in order to confirm my qualifications for employment as represented on my résumé and/or employment application. By placing your intials below, I release Zoo New from any and all liability in relation to the information obtained from any and all referenced sources used.

Applicant’s Statement; I understand and agree to the following: Zoo New England Reserves the right to reject incomplete Employment Applications. This application is not a contract of employment. If any of the information provided on this application or attached resume is found to be false, misleading, or incomplete, it can be cause for withdrawal of Zoo New England’s offer of employment or termination of employment. Zoo New England follows an “at will” employment policy, meaning I or ZNE may terminate employment at any time for any reason consistent with applicable laws. All hired persons must provide proof of identity and authorization to work in the U.S. Failure to produce such proof will result in denial of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Zoo New England has to right to withdraw an offer of employment should the applicant fail to attend New Hire Orientation. Is this statement understood?

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I authorize the investigation of all statements given on this application. Zoo New England may contact any educational institutions, references, or employers listed on this application, except where noted, to verify the information I have given. I hereby release all involved parties from any liability arising from such an investigation. I also understand that Zoo New England will not check references without my knowledge and signature. Is this statement is understood?

Yes

Zoo New England performs background checks on all new hires. A background check will be performed after hire and throughout your employment based on the position you hold within the organization. Please intial below in acknowledgment of ZNE’s background check applicant notification

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Link to This Job

Location

Boston, Massachusetts

Department

Membership & Guest Experience - FPZ

Employment Type

Full-Time

Minimum Experience

Experienced