Solar Customer Support Expert

Phoenix, AZ
Customer Care – Operations, Customer Service /
Full-Time /
Hybrid
Do you want to change the world? We do, too.
 
SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

SunPower needs YOU as a Solar Customer Care Expert!
Are you looking for a flexible work environment, a chance to grow, and an opportunity to make a difference?
Then this is the role for you!

So what will you be doing?

    • Helping customers, and in turn, making a difference for the environment! We place customer satisfaction at the core of every decision.
    • You will take 15-30 calls per day, assisting customers, dealers, and businesses to identify innovative solutions. We train and empower you to jump in there to recommend a path forward.
    • Each customer issue is unique, you get to be creative and curious to strive toward solutions.
    • You work with other SunPower teams to find resolutions. You get to problem-solve with operations, tech support, and more. You have a team of supportive people dedicated to YOUR success. You are not alone!
    • You get to focus on providing technical solutions for our customers. These solutions are tough, intriguing, and FUN!
    • You’ll be working in a hybrid work environment (remote for the foreseeable future) allowing you to engage in a flexible workplace.
    • You will be supported! We are set up to enable your voice and success.
    • And of course, there are always those one or two things outside of your day-to-day (like special projects), that help us make for a better customer experience and workplace!

Required Qualifications:

    • High School Diploma OR equivalent combination of education and experience.
    • 2+ years of customer service experience.
    • During training and business meetings, you will be required to be on camera using your computer's webcam.
    • Must have a high-speed internet connection available in your home.
    • Comfortable using a computer and multi-tasking in various systems, including Salesforce, to support customers.
    • Ability to provide clear and concise written and verbal communication to customers.
    • Live within the greater Phoenix area and be able to commute to our Tempe office once we're able to return to the office.
    • SunPower U.S. employees are required to be fully vaccinated for COVID-19 in order to enter a SunPower office. Employees who are not fully vaccinated, regardless of their work location, are subject to a medical surcharge until they are fully vaccinated, subject to applicable federal and state laws.

Shift Requirements:

    • Training will be up to 5 weeks.
    • Must have a distraction-free workplace.
    • During training, you must be available: Monday through Friday from 7 am -4 pm PST. Training is critical to your success, so scheduled absences are not permitted during this time.
    • After training, you must be available to work an 8-hour shift between 7 am - 7 pm PST Monday through Friday and must be available to work one weekend day between the hours of 7 am - 7 pm PST.
    • You will receive your scheduled shift 2 weeks prior to graduating from training.
    • Shift bids are conducted quarterly.

You’ll know this role is right for you if you have:

    • Technical aptitude and a hunger to learn more.
    • An empathetic mindset to help relate to our customers, dealers, and internal teams
    • Can you read the room? Can you talk to different types of people? If so, we need you!
    • Get excited about solving problems? You will have the opportunity to problem-solve a variety of issues, ensuring the customer has been taken care of
    • A team player, excited to work cross-functionally
    • Excitement to learn new skills and change the way the world is powered!

With great work comes awesome benefits and perks:

    • We offer a competitive compensation and benefit package which includes a semiannual bonus program. 
    • In addition, starting on day 1, you’ll be able to take advantage of SunPower’s full benefits which include:
    • Medical, vision, and dental coverage
    • 401k Match
    • Accrual of 3 weeks of paid time off (PTO) per year plus sick days
    • 13 paid holidays -based on company needs you may work a holiday(s).
    • Additional health and wellness benefits included Peloton membership, pet insurance, and more!
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.