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                            Position: 
                            
	                            	Photo Programs Lead
	                           	
                                            Location: 
                                        
                                                Gulfport, MS

                            Job Id: 
                            
                                    336
                            
                            # of Openings: 
                            
                                1
                            
                    Position Summary:  

The Photo Programs, Lead is a self-motivated and results-driven individual who supports a team of photographers. Successful candidates should have a working knowledge of digital cameras and be able to provide excellent customer service. This individual must be comfortable leading a team of photographers to capture memories and sell photography products. Additional duties include driving and reporting sales, meeting sales objectives, training, and mentoring Photo Associates, and capturing excellent photos around the aquarium under diverse weather conditions. The Photo Programs, Lead will work closely with the Manager of Education and Photo Programs to grow and maintain the photography program here at Mississippi Aquarium.  

Responsibilities 
Photo Capture 
Ensure high-quality photography products for aquarium guests.  
Assist and oversee daily photo operations including daily reporting. 
Train Photo Associates on photography equipment, settings, and taking encounter and/or campus engagement photos.  
 
        2. Sales
Manage operational expenses.  
Restock and manage inventory at the photo desk, ensuring ease of access for sales.  
Implement a monthly inventory ensuring accuracy. 
Meet monthly sales quotas.  
Work with the Campus Revenue Manager to strive to find fun and innovative ways to increase revenue.  
        3. Guest Experience  
Greet and welcome guests to the aquarium with a friendly and welcoming demeanor.  
Answer guest questions regarding a wide variety of aquarium topics and assist in wayfinding around the aquarium. Direct guests to photo locations. 
Ensure excellent customer service that exceeds MSAQ’s standards of excellence.  
Handle guest and staff disputes with professionalism and empathy.  
Work in a collaborative team environment and support photo associates.  
Represent Mississippi Aquarium in a positive manner by maintaining a service-oriented disposition and using superior customer service. 
Work weekends, evenings, and holidays when necessary. 
Requirements 
Minimum high school diploma or GED. 
Working knowledge of digital photography.  
Have portfolio of work to present 
Minimum of 2 years of customer service experience. 
Must be comfortable interacting with the public and working with a team with diverse individuals.  
Strong work ethic with the ability to take initiative.  
Well versed in Microsoft Office Suite.  
Excellent verbal and written communication skills.  
Organized, detail-orientated with strong interpersonal skills.  
Ability to be flexible and adapt to changing priorities.  
Other Personal Attributes 
Consistently looking forward, focused, ready to listen.  
A heart for service, always willing to provide support to fellow team members. 
Ability to communicate needs and issues effectively. 
Highly organized self-starter able to maintain high standards.  
Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.  
Proactive in finding solutions, productive, and efficient. 
Team Requirements 
Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.  
Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.  
Sales & Guest Services - Our forward-thinking business model requires listening to and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.  
Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our organization. 
Physical Demands & Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.  

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