Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow. "​For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions.With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

We are looking for a Field Service/Service-Support Engineer Level 2 for our service operations related to the  Smart Energy Solution Team (50% office, 50% field). As part of the Field Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of energy storage inverters (PCS) and energy storage solutions. Our team manages both preventive and corrective maintenance. Our customers are professional clients (B2B). 

Key Responsibilities:

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3.
• Remote, on-site diagnostics, troubleshooting and service of products.
  • Create adequate repair instructions
  • Determination of required spare parts.
  • Test the product after service.
  • Communicate the results to the customer.
• Occasionally conducting trainings for LV1, customers and service partners
• Periodically handle onsite field service to keep our knowledge and skill up to date.
• Communication of identified product issues to Quality and Master Service Engineer

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors and/or suitable trades background
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Experience with service processes from a similar remote support role or field service role
• Organized and able to work in a fast-paced environment with shifting priorities.
• Preferably certified for service and maintenance in 690Vac and 1500Vdc electrical installations.
• Fluency in English. Preferred Dutch or German. A second European language is considered a plus.
• Driver’s license Class B is considered a plus