Field Service Engineer
- Support - ROW
- Australia
- Experienced
- Full-time
Description
Power the Future with us!
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 3000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
SolarEdge is now looking to engage a full time Field Service Engineer in Sydney to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.
Responsibilities
- A regional resource to resolve issues over the phone or on site.
- Train, assist and support installers. Troubleshoot systems with SolarEdge products on the field
- Propose alternative system designs to achieve better functionality of the system- best practice and efficient design methods
- Travel to installers or end-user customers to provide service or provide emergency repair service.
- Assist/approve commissioning of residential or commercial Solar Systems and provide a final commissioning report
- Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license etc.
- Work together with operations to provide parts needed to solve problems encountered by customers and contractors
- Manage the database of customer installations/sites for products performance, reporting, replacements, or troubleshooting purposes
Requirements
- 3+ years of hands-on experience in the Solar industry, including 1 year that is a customer-facing technical role
- Electrical contractors license
- Valid driver's license
- Traveling to sites
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
- Self-contained and self-organized working style
- Working at heights license
- Computer skills: MS Office - Mandatory
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.