Food & Beverage Utility Team Member (Seasonal)

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Summary:

The Food & Beverage Utility Team Member is responsible for assisting in the efficient operation of the Zoo restaurants by maintaining cleanliness standards by sanitizing, removing garbage, cleaning equipment and work areas, and sweeping and mopping of floors. The position also ensures that the Zoo restaurants are fully stocked with supplies.

Essential Job Functions:

• Prepare/assemble food service materials including souvenir cups, food baskets, trays, etc.
• Wash dishes and assist with kitchen cleanup.
• Maintain adequate supplies, such as forks, napkins and condiments in Zoo restaurants.
• Set up workstations and dining area including prep tables, service counters, hot wells, steam tables, etc.
• Break down, clean, and sanitize workstation and dining areas.
• Serve food to customers while ensuring guest satisfaction and anticipating the customers' needs.
• Maintain excellent customer service and positive attitude towards guests and co-workers.
• Adhere to Memphis Zoo safety policies and procedures including proper food safety and sanitation.
• Collaborate with other team members to ensure smooth operations and exceptional guest experiences.

Preferred Education and Experience:

• Prior experience in a similar role.

Competencies:

• Organization.
• Communication proficiency. 
• Stress Management/Composure.
• Flexibility.
• Teamwork Orientation.
• Guest focus.

Supervisory Responsibility: None.

Reporting Structure: Reports to Food & Beverage Manager.

Position Type/Expected Hours of Work:

Seasonal positions are defined as temporary work to meet an organization’s temporary needs during certain times of the year and can last up to 6 months. This position can be scheduled to work approximately up to 40 hours per week. Scheduling is at the discretion of the manager. This position is considered non-exempt under the federal and state wage and hour laws.

This position regularly requires flexible hours including weekdays, holidays, and weekends including early morning, daytime, and evening hours to provide coverage during Zoo hours of operation.

Work Environment: While performing the duties of this job, the employee frequently works in food service venues and on Zoo grounds. The work environment is fast-paced and may involve exposure to warmer temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires frequent standing/walking/bending/kneeling and may occasionally move or lift objects up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties: Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Benefits & Perks

The Memphis Zoo has a comprehensive benefits and employee perks package. Please see our page for details.  

EEOC and Inclusion Statement: 

The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. 

The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org. 

The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

All offers of employment are contingent upon the successful completion of pre-employment screening. Memphis Zoo is a drug-free workplace.

How to Apply: 

Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers. 

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