Florida City Gas is a natural gas distribution company serving 116,000 residential, commercial and industrial customers in parts of Miami-Dade, Broward, Palm Beach, Brevard, Indian River, St. Lucie, Martin and Hendry counties. We are a subsidiary of NextEra Energy with local roots in the communities we’ve served for more than 70 years. Do you want to help customers reduce their carbon footprint? Join our world-class team today!

Position Specific Description

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Job Overview

Employees in this role conduct research on customer accounts to resolve billing/collection issues, and interact with customers via outbound/inbound calls. Assist with administrative activities supporting the billing and collections' group. The role requires familiarity with billing systems, asset management system, Maximo, Sharepoint, Business Case Authorization system, and GIS. Assists the Back-Office Customer Resolution team to resolve billing/collections inquiries. This role will assist in the accounts receivable / past-due collections process to include customer outreach, payment collection, assist with shut-off for non-payment (SONP) orders and make payment arrangements.

Job Duties & Responsibilities

Processes a variety of customer collection transactions in accordance with established guidelines and procedures
Contacts customers regarding collection issues to ensure accurate billing and customer satisfaction
Confirms customer understanding of the solution and provides additional customer education as needed
Analyzes data from multiple systems in order to complete billing inquiries and exceptions
Prepares, completes and updates customer information in billing system
Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Assists with Back-Office Customer Resolution team to resolve escalated billing/collections Request for Actions (RFA's) that require research
Handles follow-up work subsequent to customer interactions
Assists with Back-Office Customer Resolution team to resolve billing/collections inquiries requiring research
Participates in activities designed to improve customer satisfaction and business performance
Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED
Experience: 1+ years
Valid Driver's License (NON CDL)

Preferred Qualifications

Associate's or Equivalent Experience
Experience: 2+ years

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Job Role: NextEra - Administrative
Organization: Florida City Gas
Recruiter: Toni L Scholze
Hiring Manager: Jorge L Flores
Referral Bonus: $
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please submit online request using Ask HR4U, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-HR4U (4748). Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Florida City Gas

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