Client Success Lead

H’Alt^TM is an innovative digital platform developed to help renewable energy businesses and their supply chains grow and thrive. And we are ARMSA Academy, the creators of this pioneering philosophy and tech, designed to unleash the power of human decision-making now, for the future.

This is an exciting time to join us in Manchester as we begin a growth phase. You will be based in this thriving, multicultural city. We’re looking for an inspiring leader to bring a strong and highly responsive client focus to implementing H’Alt^TM and associated products across our growing international client base.

How you’ll make an impact

You’ll be responsible for developing and building our client success function. You’ll instil client confidence and grow relationships, drive performance, and create an inspiring team environment.

Your primary responsibility is to embed world-class client service in the delivery of new and existing products. You’ll help steer H’Alt^TM through a period of unprecedented growth. This will include the day-to-day management of client needs and fostering strong relationships with developers whilst constantly assessing H’Alt^TM for performance improvements.

What you’ll do

Excite. Your primary goal is to keep clients happy all of the time! Our collective focus is to give H’Alt^TM the best chance of long-term success – and that depends on high-quality client relationship management.

Listen and understand. Your priority is to learn and understand each client’s use case and earn their trust by optimising performance from H’Alt^TM as possible. This makes our relationships personal, and you’ll excel at this.

Be proactive. You’ll work with clients to find solutions to pain points, spotting the smoke and putting it out before it becomes wildfire. And even better, offer solutions and ideas long before problems arise. You will proactively support the internal team with day-to-day tasks and projects and support the CIO & CTO with day-to-day administrative duties.

Provide personalised expertise. You’ll provide project and technical support, especially during product onboarding and work closely with the clients to ensure seamless implementation. You’ll also provide training when needed and organise regular check-ins with clients to gauge their satisfaction.

Drive engagement. H’Alts adoption is a direct reflection of how we perform as a team. Monitoring user engagement with the platform and proactively responding to dips in engagement will ensure success for our clients.

Communicate. Our clients expect personalised service, without exception. In most cases, this provides us with a direct communication route with senior management of multi-national businesses, which always requires a detailed response and sometimes a quick turnaround. You will use this channel well and often, but responsibly.

Improve. You’ll search for new opportunities to improve H’Alt^TM and our family of products. At ARMSA, we depend on considered and structured internal feedback. This is essential as it ensures that our solutions remain cutting-edge and relevant to an evolving market.

What you’ll bring to ARMSA

At least seven years of experience within the technology sector and an education background is desired.
Ability to work in a fast-paced start-up environment
Intermediate to advanced excel skills, including statistical modelling, forecasting and prediction, power query, pivot tables, VBA and macros.
An ability to quickly understand client needs and deliver world-class service.
Exposure to developing talent and resource planning.
Have a natural flair for building an amazing culture across teams.
Demonstrable experience in dealing with corporate businesses.
Collaborative working style.
Flexibility to travel if necessary, with potential opportunity for international travel.
UK based.

A snapshot of a few of ARMSA's benefits

Annual salary of £42k - £49k p.a dependent on experience
Hybrid working, 1-2 days in office / hot desk in Manchester
22 days of leave per year, plus bank holidays (3 extra days gifted over the Christmas period)
4 days well-being leave per year - we acknowledge there’s more to your well-being than being physically unwell, so our leave covers mental health, medical appointments, care for dependants etc
Volunteer leave for local community programs
Company Pension Scheme (matched contributions up to 4.5%)
And lots more!

What makes a great team?
A Diverse team!

Don’t be put off if you don’t tick all boxes. Research shows that many people don’t apply if they don’t feel they are 100% there yet.

For this role, the essential experience we need is management within a Customer Support setting.

If you don’t tick the rest, we would still love to talk.

We’re committed to creating a diverse and inclusive culture that is equitable for all!

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Client Success Lead