JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

DUTIES AND RESPONSIBILITIES

•Support Critical Facility Operations alongside a highly integrated facilities management and engineering team to assure high infrastructure

availability and client satisfaction. Work actively to support a one team – team.

•Ensure that communication with the engineering and facilities management staff is effective and thorough.

•Maintain strong partnership with client Data Center Management (DCM) team to foster collaborative and constructive communication.

•Maintain and support a Critical Environment Management program reflecting client requirements and industry best practices.

•Provide Subject Matter Expertise to the regional Critical Facilities and the account to support improvements in reliability, service delivery and

problem management as required.

•Develop and implement operational guidelines for client’s critical environments to be implemented by our Engineering and Facilities

Management teams.

•Monitor performance against KPIs including uptime and business interruptions.

•Work closely with DCM and Engineering to perform effective capacity planning

Monitor work order performance across the Critical Facilities, working collaboratively to address issues and ensure closure times meet KPI

targets. Work with the client, the Engineering Teams, and Facility Managers to prioritize work to ensure uptime.

•Understand the engineering design and operational aspects of all facility’s systems and equipment. Strong emphasis on UPS, SEP, MEP,

Emergency Power, FLS systems and raised floor computer environments.

•Must be able to immediately recognize system shortcomings, respond to operational and emergency situations, and provide technical

guidance and direction during real time problem management. Also must be able to act in a consulting capacity on projects and new design.

•Work collaboratively with the Energy Management team to develop programs that reduce energy consumption and increase sustainable

practices.

•Manage CMMS for all facilities to assure on time pm completion and adherence to maintenance standards.

•Provide training and support aimed at expanding the capabilities of the operations and maintenance staff, specific duties include and are not

limited to: demonstrating the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety and

troubleshooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism

in manner and appearance.

•Support operations and capital budget development to ensure equipment, systems and critical environment considerations are met.

•Recommend and estimate facility infrastructure repairs and improvements for inclusion in the annual budget.

•Drive compliance with departmental policy for the safe storage, use and disposal of hazardous materials.

•Manage and maintain critical systems maintenance contracts. Oversee and schedule vendors and assure they are performing as specified.

•In conjunction with the Facility Manager and the Chief Engineer, maintain MEP documents and drawings. Follow MEP “Best Practices”

documents for use in construction, maintenance and operations of Critical Facilities to ensure consistency across the region.

•Responsible for ensuring that staff and vendors working in the Critical Environment space are properly trained and familiar with all critical

environment practices and guidelines.

•Responsible for ensuring that staff and vendors are properly trained and familiar with all safety procedures, i.e. Lock out Tag out, confined

space and hazard communication

•Inspect Facilities on an ongoing basis to determine effectiveness of operations and maintenance programs, personnel and equipment.

•Assure the CFCR notification and CFIR processes are administered to DCM standards.

•Create a working environment that supports the O&M Continuous Performance Improvement Process which solicits new ideas to reduce risk

and cost.

•Team with engineering management counterparts in other regions in the sharing of new ideas, methods and processes which support the

goals and financial objectives of Wells Fargo CPG and provide the highest standard of professionalism, accountability and reliability in support

of operational and business objectives.

•Participate in local professional trade organizations and training programs in order to stay current with technological trends of the industry.

•Provide technical support to Facility and Engineering staff on building related issues or challenges.

•Performs other duties as required to meet clients’ objectives and acts in other capacities when required.

Location:

–Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Critical Environment Manager